As we all evaluate the business implications during this challenging time, Waterfield wants all customers to know that its leadership, technical, product and support teams are meeting continually, reassessing our critical procedures and processes to make needed adjustments and changes in real-time as the COVID-19 pandemic evolves.
At this time, Waterfield Managed Services and Support services are not impacted by COVID-19. Our teams continue to monitor and manage all customer systems with no impacts on business performance. As always, Waterfield Support is available 24 hours a day, providing access to the support portal for ticket submission, updates and access to the documentation as standard procedure.
Our leadership team is continually reviewing our business continuity plans that guide our organization through major events such as COVID-19- making changes where applicable. We are committed to ensuring our employees and customers are cared for through this situation. If our status changes, we will publish updates here as well as reach out to you through multiple channels.